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System Center Service Manager Webcasts

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System Center Service Manager Webcasts

Service Manager Integration with System Center
5/19/2010 1pm
Come see how Service Manager 2010 integrates with Operations Manager and Configuration Manager to automate IT operations to reduce support costs. Demos include automatic incident creation and remediation using SCOM, self-service software provisioning using SCCM, and compliance management using SCCM’s DCM feature.
Charlie Chase
http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032445740&Culture=en-US

First Look at System Center Service Manager 2010: Automating Incident and Change Management processes
5/21/2010 11am
This session will focus on how Service Manager 2010 automates Change, Incident, Problem and Configuration Management.   This session will give you deep understanding of the features and capabilities of Service Manager.
Ketan Ghelani; Vladimir Bakhmetyev
http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032442971&Culture=en-US

Implementation, Architecture and Administration of a Service Manager Deployment
5/26/2010 10am
Learn about the practical aspects of a System Center Service Manager 2010 deployment.  You will see how to deploy, configure, and administer the product.  Discover best practices for Service Manager implementations around deployment topology, network considerations, deploying on VMs, availability, and disaster recovery.  You will also get insider tips and demos for administration, customization, troubleshooting, and more.  After attending this webcast, you will take away a good understanding of what it takes for a successful real-life experience with Service Manager.
Marc Umeno; Darko Vukovic
http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032443671&Culture=en-US

Extending and customizing Service Manager
5/27/2010 1pm (90 mins)
Service Manager 2010 is built on a powerful, mature platform that allows you to easily customize and extend the product to meet the needs of the most demanding customers and partners.  In this session you will learn a wide range of methods for customizing and extending Service Manager including: extending the CMDB model, creating custom forms, templates, workflows, and reports just to name a few.  This is a very technical session – lots of XML and code.
Travis Wright; Corina Feurstein
http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032442916&Culture=en-US

Written by Arman Obosyan

07/04/2010 at 6:39 pm

Posted in @ Microsoft

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