System Center Service Manager 2010
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Date Published: 3/18/2010
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Date/Time: March 31st 11:00 AM Pacific
Presenter: Travis Wright
Microsoft System Center Service Manager 2010 is built on a powerful, mature platform that allows you to easily customize and extend the product to meet the needs of the most demanding customers and partners. In this webcast, we explain a wide range of methods for customizing and extending Service Manager, including extending the CMDB model and creating custom forms, templates, workflows, and reports. This is a very technical session with lots of XML and code.
Date/Time: April 1st 10:00 AM Pacific
Presenters: Ketan Ghelani, Vladimir Bakhmetyev
In this webcast, we focus on how Microsoft System Center Service Manager 2010 automates change, incident, problem, and configuration management. Join us to get a deep understanding of the features and capabilities of Service Manager and automating Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL) practices.
Date/Time: April 2nd 11:00 AM Pacific
Presenter: Charlie Chase
Learn how Service Manager 2010 works with Operations Manager and Configuration Manager. Demos will include automatic incident creation and remediation using Operations Manager, self-service software provisioning and compliance management using Configuration Manager.
Date/Time: April 5th 11:00 AM Pacific
Presenters: Marc Umeno, Darko Vukovic
Microsoft System Center Service Manager 2010 is about to be released to manufacturing. Are you ready? Attend this webcast to learn how to design a scalable, redundant installation of Service Manager, how to configure the most common settings such as creating notification templates/subscriptions, user roles, configuring workflows, creating templates, customizing lists, and much more. We provide the knowledge you need to architect and deploy Service Manager.